Privacy policy

1 Who we are

This policy is from Novato Tech, which is NADAR & CO PTY LTD, trading as Novato Tech (ACN 671116091, ABN 36671116091). In this policy, "we" and "us" mean Novato Tech. It covers the Novato Trade app we provide. We use the Australian Privacy Principles as our guide for how we handle personal information. Contact: trade@novato.com.au.

2 What we collect

• About you: your name, email, mobile number, ABN, licence number, business details, logo, signature, and the bank details you choose to enter for invoices.
• About your customers: the names, email addresses, mobile numbers and site addresses you enter, and the quotes, signatures, invoices, photos and notes that go with their jobs. When a customer signs, we record their name, email, signature, the time and their internet address.
• Payments: card details go straight to the payment provider. We never see or keep a full card number.
• Using the app: your sign in details and the settings and work you save.

3 Why we use it

To run Novato Trade for you: to build and send quotes and invoices, record signatures and payments, track deadlines, send you reminders, give you support, keep the service secure, and meet our legal duties. We do not sell personal information and we do not use it to advertise.

4 Who else handles it

We use suppliers for database and file hosting, card payments, email delivery, text message delivery, AI processing for Novato Assist, and looking up an ABN on the public business register. They handle information only to provide their service to us. Some are outside Australia. We can tell you which suppliers we use if you ask.

• Novato Assist sends the notes you wrote and your job type list to the AI service. It does not send your photos.
• If you dictate a note, your browser's own speech recognition does the listening. Some browsers send the audio to their maker to do it.

5 Your customers' information

You collect your customers' details, so you decide what goes in. We hold them for you and use them only to run Novato Trade for you. Your prices and history are used only for your own ballpark checks. They are not shown to other trades.

6 Messages to your customers

We email or text your customer only when you send them a quote, an invoice, a signed copy or a reminder you switched on. The message carries your name and details. It is factual, and a reminder says how to stop it.

7 How long we keep it

We keep your account and your work while you have an account, and after a paid plan lapses, so you can come back. If a free trial ends and you never subscribe, we delete your account and your work 30 days later. Some records, such as invoices and signed quotes, may need to be kept for years. Ask us if you want a copy or want something deleted.

8 Keeping it safe

Your information sits in private storage behind sign in, and each trade can only see their own. We take reasonable steps to protect it. No system is perfect. If something goes wrong that affects you, we will tell you.

9 Cookies

We use a cookie to keep you signed in, and your phone or browser remembers your light or dark choice. We do not use advertising or tracking cookies.

10 Seeing, fixing or deleting your information

Write to trade@novato.com.au and ask for a copy of your information, a correction, or a deletion. We will reply within 30 days. If you are not happy with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

11 Changes

We will email you before a change that matters to you takes effect. The date at the top shows when this page last changed.